{"id":26287,"date":"2023-07-11T17:53:12","date_gmt":"2023-07-11T15:53:12","guid":{"rendered":"https:\/\/my-iam.com\/?p=26287"},"modified":"2025-01-10T16:08:17","modified_gmt":"2025-01-10T15:08:17","slug":"finding-guests-and-external-users-in-ms-teams","status":"publish","type":"post","link":"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/","title":{"rendered":"Finding guests and external users in MS Teams"},"content":{"rendered":"<p>Guests and external users have a special status in Microsoft Teams. They do not have the same access rights as a normal team member. <strong>It is important to understand what they can access and how to control their access rights.<\/strong> In the following article, we explain what permissions are associated with these accounts and how to find them.<\/p>\n<p>We will also look at <strong>how to organise your internal and external contacts in MS Teams<\/strong>. We show how tools, e.g. <a href=\"https:\/\/my-iam.com\/en\/peopleconnect\/\">my-IAM PeopleConnect<\/a> can help to bring order into your world of contacts. One goal is for users to quickly find the contact information they need to communicate with customers, suppliers, team members or others. This includes integrating external contacts into a central contact directory in Teams.<\/p>\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Index<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#What_contacts_are_there_in_Microsoft_Teams\" >What contacts are there in Microsoft Teams?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#Guests_with_guest_account_in_Entra_ID\" >Guests with guest account in Entra ID<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#External_users_from_other_organizations\" >External users from other organizations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#Internal_employee_contacts_chats_and_telephone_contacts\" >Internal employee contacts: chats and telephone contacts<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#Contacts_from_external_systems\" >Contacts from external systems<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#What_permissions_do_guests_and_externals_have\" >What permissions do guests and externals have?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#Guest_access_in_MS_Teams\" >Guest access in MS Teams<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#Guest_permissions\" >Guest permissions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#Who_can_invite_guests\" >Who can invite guests?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#Where_is_guest_data_stored_and_who_manages_the_data\" >Where is guest data stored and who manages the data?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#External_users_in_MS_Teams\" >External users in MS Teams<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#Permissions_of_external_users\" >Permissions of external users<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#Who_is_allowed_to_invite_external_users\" >Who is allowed to invite external users?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#Where_is_the_data_of_external_users_stored_and_who_manages_the_data\" >Where is the data of external users stored and who manages the data?<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#Finding_guests_and_external_users\" >Finding guests and external users<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#Separate_chat_contacts_and_phone_contacts\" >Separate chat contacts and phone contacts<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#Differences_in_the_search_for_internal_contacts_and_guests\" >Differences in the search for internal contacts and guests<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#Organize_contacts_better_with_my-IAM_PeopleConnect\" >Organize contacts better with my-IAM PeopleConnect<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#Contacts_from_different_sources_in_one_contact_directory\" >Contacts from different sources in one contact directory<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#Display_external_users\" >Display external users<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/my-iam.com\/en\/finding-guests-and-external-users-in-ms-teams\/#Special_search_filters_for_better_results\" >Special search filters for better results<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_contacts_are_there_in_Microsoft_Teams\"><\/span>What contacts are there in Microsoft Teams?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>In general, Microsoft Teams distinguishes between internal and external users as well as guests who can be saved as contacts in the system.<\/strong><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Guests_with_guest_account_in_Entra_ID\"><\/span>Guests with guest account in Entra ID<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Guests are users who do not belong to the company but have a guest account in the company&#8217;s tenant. Internal users and guests both come from the company&#8217;s Entra ID.<\/p>\n<div id=\"attachment_26305\" style=\"width: 381px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-26305\" class=\"wp-image-26305 size-full\" title=\"Guest users in MS Teams\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Guests-in-MS-Teams.png\" alt=\"Guest users in MS Teams\" width=\"371\" height=\"162\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Guests-in-MS-Teams.png 371w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Guests-in-MS-Teams-300x131.png 300w\" sizes=\"(max-width: 371px) 100vw, 371px\" \/><p id=\"caption-attachment-26305\" class=\"wp-caption-text\">Guest users are marked as &#8220;Guest&#8221; in MS Teams<\/p><\/div>\n<p>Team owners or members can invite guest accounts to MS Teams. Guest accounts are user accounts that are granted access to team data, documents and resources. In the MS Teams admin center, the permission to invite guests can be controlled via &#8220;Users &#8211; &gt; Guest Access&#8221;.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"External_users_from_other_organizations\"><\/span>External users from other organizations<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>External accounts (external users) are user accounts with a M365 account but not in the tenant of the company. They are from other organizations and have been granted access to the company&#8217;s teams. If administrators connect an external organization to their own environment, the users from that organization gain access to the company&#8217;s environment and become external users.<\/p>\n<p>Simultaneously, in this case, admins give up control of user accounts, because by creating new user accounts, the administrators of the external organization also create the external users of the company at the same time.<\/p>\n<p>External organizations and external users are particularly useful when subsidiaries are connected. In this case, this should be planned at an early stage. In the MS Teams admin center, the configuration takes place at &#8220;User -&gt; External access&#8221;.<\/p>\n<div id=\"attachment_26183\" style=\"width: 1034px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-26183\" class=\"wp-image-26183 size-large\" title=\"External access for communication with users from other organizations\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/MS-Teams-Admin-Center_External-access-1024x633.png\" alt=\"External access for communication with users from other organizations\" width=\"1024\" height=\"633\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/MS-Teams-Admin-Center_External-access-1024x633.png 1024w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/MS-Teams-Admin-Center_External-access-300x186.png 300w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/MS-Teams-Admin-Center_External-access-768x475.png 768w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/MS-Teams-Admin-Center_External-access.png 1119w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><p id=\"caption-attachment-26183\" class=\"wp-caption-text\">Defining the external access in the Microsoft Teams admin center<\/p><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Internal_employee_contacts_chats_and_telephone_contacts\"><\/span>Internal employee contacts: chats and telephone contacts<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Internal users can create their own contacts in Teams. For phonebook contacts, this is done via the &#8220;Calls&#8221; menu item and the &#8220;Contacts&#8221; tab. Team members add their own contacts via &#8220;Add contact&#8221;.<\/p>\n<div id=\"attachment_26298\" style=\"width: 1021px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-26298\" class=\"wp-image-26298 size-full\" title=\"&quot;Calls&quot; contacts in MS Teams\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Call-contacts-in-MS-Teams.png\" alt=\"Call contacts in MS Teams\" width=\"1011\" height=\"509\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Call-contacts-in-MS-Teams.png 1011w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Call-contacts-in-MS-Teams-300x151.png 300w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Call-contacts-in-MS-Teams-768x387.png 768w\" sizes=\"(max-width: 1011px) 100vw, 1011px\" \/><p id=\"caption-attachment-26298\" class=\"wp-caption-text\">Display of all &#8220;Calls&#8221; contacts in MS Teams<\/p><\/div>\n<p>In parallel, there are other contacts in the &#8220;Chats&#8221; area, which are only valid for the chat section of Teams, not for phone calls. Therefore, the display of contacts differs in &#8220;Calls&#8221; and &#8220;Chats&#8221;.<\/p>\n<div id=\"attachment_26312\" style=\"width: 347px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-26312\" class=\"wp-image-26312 size-full\" title=\"Chat contacts in MS Teams\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Chat-contacts-in-MS-Teams.png\" alt=\"Chat contacts in MS Teams\" width=\"337\" height=\"498\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Chat-contacts-in-MS-Teams.png 337w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Chat-contacts-in-MS-Teams-203x300.png 203w\" sizes=\"(max-width: 337px) 100vw, 337px\" \/><p id=\"caption-attachment-26312\" class=\"wp-caption-text\">Separate contacts are visible in the &#8220;Chat&#8221; section<\/p><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Contacts_from_external_systems\"><\/span>Contacts from external systems<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>In addition to the contacts stored in MS Teams and Microsoft 365, most companies also have contacts from external systems. These are, for example, the contacts that users or admins have created in Outlook or contacts from CRM systems or other solutions.<\/p>\n<p><strong>These contacts and their data are important, but cannot easily be used with on-board means in Teams. Additional solutions are required here that can connect various contact sources to Teams.<\/strong><\/p>\n<p><a href=\"https:\/\/my-iam.com\/en\/peopleconnect\/\"><button class=\"ButtonBeratung aligncenter\">Go directly to PeopleConnect<\/button><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_permissions_do_guests_and_externals_have\"><\/span>What permissions do guests and externals have?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Guest_access_in_MS_Teams\"><\/span>Guest access in MS Teams<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>Guest accounts and external users have different permissions.<\/strong> When team members invite guests via &#8220;Add member&#8221;, they receive the rights that are selected in &#8220;Manage teams&#8221; on the &#8220;Settings&#8221; tab under &#8220;Guest permissions&#8221;. The individual permissions for guests and external users can be found in the <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/communicate-with-users-from-other-organizations\" target=\"_blank\" rel=\"noopener\">Microsoft documentation for Teams<\/a>.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Guest_permissions\"><\/span>Guest permissions<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>In addition to the rights that team members assign to guests in the team&#8217;s permissions, guests see the various resources in the respective team. In the MS Teams admin center, admins define which rights guests should generally have under &#8220;Users -&gt; Guest access&#8221;.<\/p>\n<div id=\"attachment_26322\" style=\"width: 892px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-26322\" class=\"wp-image-26322 size-full\" title=\"Guest access in the MS Teams admin center\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Guest-access_Teams-Admin-Center.png\" alt=\"Guest access in the MS Teams admin center\" width=\"882\" height=\"787\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Guest-access_Teams-Admin-Center.png 882w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Guest-access_Teams-Admin-Center-300x268.png 300w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Guest-access_Teams-Admin-Center-768x685.png 768w\" sizes=\"(max-width: 882px) 100vw, 882px\" \/><p id=\"caption-attachment-26322\" class=\"wp-caption-text\">Controlling guest access in the MS Teams admin center<\/p><\/div>\n<p>Generally, guests with appropriate permission are allowed to create channels and participate in private chats and channel conversations. Sharing files in channels is also allowed for guests. Guests are allowed to edit and delete messages they have posted themselves.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Who_can_invite_guests\"><\/span>Who can invite guests?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Team members are allowed to invite guests if admins have configured it in the MS Teams admin center under &#8220;Users -&gt; Guest Access&#8221;.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Where_is_guest_data_stored_and_who_manages_the_data\"><\/span>Where is guest data stored and who manages the data?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>The data of the guests is stored in the same places as the data of the team members. They are stored within Teams, respectively in SharePoint or Exchange. The data can be managed by admins or team owners. All data in a team and the channels in Teams are stored in the respective SharePoint folder of the team.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"External_users_in_MS_Teams\"><\/span>External users in MS Teams<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"Permissions_of_external_users\"><\/span>Permissions of external users<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Admins control whether external users exist in an environment via &#8220;Users -&gt; External access&#8221; in the MS Teams admin center.<\/p>\n<p>However, external users are not allowed to share files or directly access resources in Teams. Guest accounts, however, can. External users are allowed to participate in group chats and meetings and also make private calls, just like guests.<\/p>\n<p>However, external users are not allowed to view the phone numbers of meeting participants (guests are). The &#8220;Discuss now&#8221; function is not possible for external users, but it is for guests.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Who_is_allowed_to_invite_external_users\"><\/span>Who is allowed to invite external users?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>External users are selected via the domain that admins store in the MS Teams admin center. Team members normally only invite guests via their email address. The external access is done via the definition of the external domain in the MS Teams admin center at &#8220;Users -&gt; External access&#8221;.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Where_is_the_data_of_external_users_stored_and_who_manages_the_data\"><\/span>Where is the data of external users stored and who manages the data?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>External users typically do not store data in the on-premises organization and cannot share data. Data that external users share in a channel is stored by Teams in the SharePoint folder of the channel.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Finding_guests_and_external_users\"><\/span>Finding guests and external users<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Separate_chat_contacts_and_phone_contacts\"><\/span>Separate chat contacts and phone contacts<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Displaying contacts and guests is not a simple matter. Teams displays chat contacts only in the &#8220;Chats&#8221; and phone contacts only in the &#8220;Calls&#8221; area.<\/p>\n<p>Contacts can be found under &#8220;Calls&#8221;, but <strong>they can neither be organized nor divided into groups.<\/strong> It is also not possible to create favorites here.<\/p>\n<p>Favorites can be configured for &#8220;Chat contacts&#8221;. However, <strong>these cannot be found in the call contacts, as MS Teams strictly separates them<\/strong>. Organizing contacts in groups is possible for chat contacts. The management of contacts in chats is done by switching the &#8220;Chats&#8221; menu to &#8220;Contacts&#8221;. The menu item &#8220;Create a new contact group&#8221; at the bottom of the window allows to group contacts that are available in the chats.<\/p>\n<div id=\"attachment_26328\" style=\"width: 604px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-26328\" class=\"wp-image-26328 size-full\" title=\"Create a contact group in MS Teams\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Create-a-new-contact-group.png\" alt=\"Create a contact group in MS Teams\" width=\"594\" height=\"246\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Create-a-new-contact-group.png 594w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Create-a-new-contact-group-300x124.png 300w\" sizes=\"(max-width: 594px) 100vw, 594px\" \/><p id=\"caption-attachment-26328\" class=\"wp-caption-text\">Create contact groups in MS Teams for chats<\/p><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Differences_in_the_search_for_internal_contacts_and_guests\"><\/span>Differences in the search for internal contacts and guests<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Therefore, if users search for contacts in the chats, Microsoft Teams will only display the chat contacts at this point. Searching can be done, for example, via the search field in the upper area of the window. After entering a name, Teams displays matching documents and contacts.<\/p>\n<p><img decoding=\"async\" class=\"alignleft wp-image-26331 size-medium\" title=\"Internal contact and contact information\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Internal-contact_Contact-information-242x300.png\" alt=\"Internal contact and contact information\" width=\"242\" height=\"300\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Internal-contact_Contact-information-242x300.png 242w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Internal-contact_Contact-information.png 324w\" sizes=\"(max-width: 242px) 100vw, 242px\" \/><\/p>\n<p>By clicking on a contact, the contact information can be seen, including the email address. If the phone number is also maintained at this point, it can also be clicked.<\/p>\n<p><strong>For internal contacts, Teams displays more information than for guests or external users<\/strong>, for example, the last online time. Also, for internal contacts, it is possible to send a message directly from the search result.<\/p>\n<p>When you create a new chat in &#8220;Chats&#8221;, you can again specify a name in the &#8220;To:&#8221; field. After that, Teams will display all contacts with whom you can write text messages.<\/p>\n<p>In the &#8220;Calls&#8221; area, the contacts can be searched in the search field at the top left at &#8220;Enter name&#8221;. Via the menu item &#8220;Calls -&gt; Contacts&#8221; you can see all call contacts that are available in Microsoft Teams. Here you can also find names with &#8220;Search contacts&#8221;.<\/p>\n<p>Guests get the addition &#8220;(Guest)&#8221; at the end of their name in the display. This can be seen, for example, via &#8220;Manage team&#8221; on the &#8220;Members&#8221; tab. If guests are part of a team, Microsoft Teams still displays the status &#8220;This team contains guests&#8221; at this point.<\/p>\n<div id=\"attachment_26338\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-26338\" class=\"wp-image-26338 size-medium\" title=\"Guest users show less contact details\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Guest_Reduced-contact-information-300x290.png\" alt=\"Guest users show less contact details\" width=\"300\" height=\"290\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Guest_Reduced-contact-information-300x290.png 300w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/Guest_Reduced-contact-information.png 390w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><p id=\"caption-attachment-26338\" class=\"wp-caption-text\">Guest users have reduced contact information<\/p><\/div>\n<p><strong>Unfortunately, there is no possibility in Teams to display all contacts in a central area and to distinguish between guests and users with external access. This is where solutions like my-IAM PeopleConnect come in handy to bring order to the contact chaos.<\/strong><\/p>\n<p><a href=\"https:\/\/my-iam.com\/en\/peopleconnect\/\"><button class=\"ButtonBeratung aligncenter\">Get to know PeopleConnect<\/button><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Organize_contacts_better_with_my-IAM_PeopleConnect\"><\/span>Organize contacts better with my-IAM PeopleConnect<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Contacts_from_different_sources_in_one_contact_directory\"><\/span>Contacts from different sources in one contact directory<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Anyone who deals with contacts and their possibilities in Microsoft Teams quickly realizes that the administration is complicated and confusing.<\/p>\n<p>There are numerous places in Teams and Microsoft 365 where internal and external contacts are stored. In addition, there are different user types with guests, external contacts and external users, which in turn are differentiated into chat and call contacts.<\/p>\n<p>There are also external sources such as Outlook, CRM systems and other databases that store contacts that users generally need. An external solution that can solve these problems and is used for adding contacts is the cloud service <a href=\"https:\/\/my-iam.com\/en\/peopleconnect\/\">my-IAM PeopleConnect<\/a>.<\/p>\n<div id=\"attachment_26342\" style=\"width: 1034px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-26342\" class=\"wp-image-26342 size-large\" title=\"my-IAM PeopleConnect - Contact directory in MS Teams\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/my-IAM-PeopleConnect_Structured-contact-directory-1024x836.jpg\" alt=\"my-IAM PeopleConnect - Contact directory in MS Teams\" width=\"1024\" height=\"836\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/my-IAM-PeopleConnect_Structured-contact-directory-1024x836.jpg 1024w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/my-IAM-PeopleConnect_Structured-contact-directory-300x245.jpg 300w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/my-IAM-PeopleConnect_Structured-contact-directory-768x627.jpg 768w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/my-IAM-PeopleConnect_Structured-contact-directory-1536x1255.jpg 1536w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/07\/my-IAM-PeopleConnect_Structured-contact-directory-2048x1673.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><p id=\"caption-attachment-26342\" class=\"wp-caption-text\">View contacts in Teams, including tile views with photo and other data about the contacts with my-IAM PeopleConnect<\/p><\/div>\n<p>In addition to Active Directory, Entra ID, Outlook contacts, SQL databases, OneDrive, own phone books and contact lists, Skype or contacts in phone books, my-IAM PeopleConnect can connect additional sources and clearly display the contacts stored in them. In addition, contacts can be imported on the basis of CSV files.<\/p>\n<p>The solution does not create the contacts in MS Teams for this purpose; that would be far too inefficient. Instead, <a href=\"https:\/\/my-iam.com\/en\/peopleconnect\/\">my-IAM PeopleConnect<\/a> allows you to browse the various sources in a quick repository with a central interface that can be integrated directly into MS Teams.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Display_external_users\"><\/span>Display external users<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>External contacts are recognizable in PeopleConnect with a different icon. In this example, Stefan Ackermann is an internal employee. You can see his name and position. Stefania Heyne is an external contact imported via a CSV import. In this case the profile picture is missing and instead of the position description the company is listed.<\/p>\n<div id=\"attachment_26239\" style=\"width: 610px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-26239\" class=\"wp-image-26239\" title=\"Distinguish internal and external contacts in my-IAM PeopleConnect\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/Externe-Kontakte-anzeigen-in-my-IAM-People-Connect-300x180.png\" alt=\"Distinguish internal and external contacts in my-IAM PeopleConnect\" width=\"600\" height=\"361\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/Externe-Kontakte-anzeigen-in-my-IAM-People-Connect-300x180.png 300w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/Externe-Kontakte-anzeigen-in-my-IAM-People-Connect-1024x616.png 1024w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/Externe-Kontakte-anzeigen-in-my-IAM-People-Connect-768x462.png 768w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/Externe-Kontakte-anzeigen-in-my-IAM-People-Connect-1536x924.png 1536w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/Externe-Kontakte-anzeigen-in-my-IAM-People-Connect-2048x1232.png 2048w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><p id=\"caption-attachment-26239\" class=\"wp-caption-text\">Internal contacts are visually different from external contacts in my-IAM PeopleConnect<\/p><\/div>\n<p>In my-IAM PeopleConnect, internal employees are listed first, followed by guests, external users and external contacts.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Special_search_filters_for_better_results\"><\/span>Special search filters for better results<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The advanced search can find the right contact person even on the basis of small word fragments. It includes not only the usual contact data, but also skills, project experience or other attributes.<\/p>\n<div id=\"attachment_26229\" style=\"width: 458px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-26229\" class=\"wp-image-26229 size-full\" title=\"Search for specific skills in my-IAM PeopleConnect\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/Suche-nach-Coach-in-my-IAM-PeopleConnect.png\" alt=\"Search for specific skills in my-IAM PeopleConnect\" width=\"448\" height=\"446\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/Suche-nach-Coach-in-my-IAM-PeopleConnect.png 448w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/Suche-nach-Coach-in-my-IAM-PeopleConnect-300x300.png 300w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/Suche-nach-Coach-in-my-IAM-PeopleConnect-150x150.png 150w\" sizes=\"(max-width: 448px) 100vw, 448px\" \/><p id=\"caption-attachment-26229\" class=\"wp-caption-text\">Refined search options for experience and skills in my-IAM PeopleConnect<\/p><\/div>\n<p>A preliminary search result can be seen even before users have entered the complete name. For this purpose, the solution provides a graphically prepared and filterable central address book in MS Teams.<\/p>\n<div id=\"attachment_26241\" style=\"width: 1034px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-26241\" class=\"wp-image-26241 size-large\" title=\"List view in my-IAM PeopleConnect\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/Listenansicht-in-my-IAM-PeopleConnect-1024x410.jpg\" alt=\"List view in my-IAM PeopleConnect\" width=\"1024\" height=\"410\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/Listenansicht-in-my-IAM-PeopleConnect-1024x410.jpg 1024w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/Listenansicht-in-my-IAM-PeopleConnect-300x120.jpg 300w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/Listenansicht-in-my-IAM-PeopleConnect-768x307.jpg 768w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/Listenansicht-in-my-IAM-PeopleConnect-1536x615.jpg 1536w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/06\/Listenansicht-in-my-IAM-PeopleConnect-2048x820.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><p id=\"caption-attachment-26241\" class=\"wp-caption-text\">Show all contacts in a list with important contact information<\/p><\/div>\n<p>Different views, such as<\/p>\n<ul>\n<li>list view<\/li>\n<li>tile view<\/li>\n<li>or the possibility to organize contacts as groups in the form of &#8220;My favorites&#8221;, &#8220;My department&#8221; or &#8220;My project XY&#8221;,<\/li>\n<\/ul>\n<p>help with extra clarity. This makes it much easier for users to find internal contacts, guests and external users than with the limited options in MS Teams.<\/p>\n<p><a href=\"https:\/\/my-iam.com\/en\/contact\/\">Contact us<\/a> if you want to integrate your guests and external users into MS Teams in a more organized way.<\/p>\n<p><a href=\"https:\/\/my-iam.com\/en\/contact\/\"><button class=\"ButtonBeratung aligncenter\">Contact us now<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Guests and external users have a special status in Microsoft Teams. They do not have the same access rights as [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[3214,3425,150,166],"tags":[3306,3344,3343,3346,3345],"class_list":["post-26287","post","type-post","status-publish","format-standard","hentry","category-microsoft-teams-en","category-my-iam-peopleconnect-2","category-news","category-software-en","tag-contacts-in-ms-teams-en","tag-external-contacts-en","tag-external-user-en","tag-guest-access-in-ms-teams-en","tag-guests-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Guests and external users in MS Teams - my-IAM PeopleConnect<\/title>\n<meta name=\"description\" content=\"Guests and external users have a special role in MS Teams. 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