{"id":26472,"date":"2023-09-12T08:30:05","date_gmt":"2023-09-12T06:30:05","guid":{"rendered":"https:\/\/my-iam.com\/?p=26472"},"modified":"2025-01-10T16:05:46","modified_gmt":"2025-01-10T15:05:46","slug":"case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams","status":"publish","type":"post","link":"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/","title":{"rendered":"Case study: PeopleConnect makes contacts from CRM system available in MS Teams"},"content":{"rendered":"<p>A medium-sized company from Wiesbaden uses <a href=\"https:\/\/my-iam.com\/en\/peopleconnect\/\" target=\"_blank\" rel=\"noopener\">my-IAM PeopleConnect<\/a> to provide contacts from the CRM system centrally in MS Teams. Through the well-organized contact directory in PeopleConnect, all internal and external contacts are displayed with their contact data and updated regularly.<\/p>\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Index<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/#Search_for_efficient_contact_management\" >Search for efficient contact management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/#Integration_of_contacts_from_the_CRM_system_into_MS_Teams\" >Integration of contacts from the CRM system into MS Teams<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/#Implementation_Import_of_contacts_and_dynamic_updating\" >Implementation: Import of contacts and dynamic updating<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/#Same_contacts_from_two_different_sources\" >Same contacts from two different sources<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/#User_feedback\" >User feedback<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Search_for_efficient_contact_management\"><\/span>Search for efficient contact management<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignleft wp-image-26475 size-medium\" title=\"Replacing Skype for Business with MS Teams\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/Replacement-Skype-for-Business-with-MS-Teams-203x300.png\" alt=\"Replacing Skype for Business with MS Teams\" width=\"203\" height=\"300\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/Replacement-Skype-for-Business-with-MS-Teams-203x300.png 203w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/Replacement-Skype-for-Business-with-MS-Teams.png 682w\" sizes=\"(max-width: 203px) 100vw, 203px\" \/>Our customer had replaced the previously used Skype for Business with MS Teams and was looking for a central contact management integrated with Teams.<\/p>\n<p>The company maintains many external contacts, especially from the sales department, as well as an extensive network of partners. It was important to provide the contacts from Skype as well as from the CRM system centrally in one place.<\/p>\n<p>MS Teams offered itself as a central hub, as it is used by all employees on a daily basis. However, the company quickly reached its limits with Teams, which does not offer a comprehensive address list that represents all contacts.<\/p>\n<p>The client had become aware of <a href=\"https:\/\/my-iam.com\/en\/peopleconnect\/\" target=\"_blank\" rel=\"noopener\">my-IAM PeopleConnect<\/a> for the following reasons:<\/p>\n<ul>\n<li>an application integrated in MS Teams<\/li>\n<li>merges contacts from various external sources<\/li>\n<li>makes external contacts from third-party systems searchable in Teams<\/li>\n<li>offers a quick search and contact options<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"imgshadow aligncenter wp-image-26477 size-large\" title=\"my-IAM PeopleConnect: All contacts directly integrated in MS Teams\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/my-IAM-PeopleConnect-directly-integrated-in-MS-Teams-1024x432.jpg\" alt=\"my-IAM PeopleConnect: All contacts directly integrated in MS Teams\" width=\"1024\" height=\"432\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/my-IAM-PeopleConnect-directly-integrated-in-MS-Teams-1024x432.jpg 1024w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/my-IAM-PeopleConnect-directly-integrated-in-MS-Teams-300x127.jpg 300w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/my-IAM-PeopleConnect-directly-integrated-in-MS-Teams-768x324.jpg 768w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/my-IAM-PeopleConnect-directly-integrated-in-MS-Teams-1536x648.jpg 1536w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/my-IAM-PeopleConnect-directly-integrated-in-MS-Teams-2048x864.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Integration_of_contacts_from_the_CRM_system_into_MS_Teams\"><\/span>Integration of contacts from the CRM system into MS Teams<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>One of the first requirements was to transfer approximately 17,000 external contacts to my-IAM PeopleConnect.<\/p>\n<p>In the first phase, it was important to the customer that:<\/p>\n<ul>\n<li>new external contacts could be retrieved as quickly as possible<\/li>\n<li>external calls are possible<\/li>\n<li>a simple search with quick search results is integrated<\/li>\n<li>data protection is guaranteed<\/li>\n<\/ul>\n<p>The main request was for all employees to have quick access to all contacts.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-26481 size-large\" title=\"Contacts from CRM system automated in MS Team\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/Contacts-from-different-sources-in-MS-Teams-1024x287.png\" alt=\"Contacts from CRM system automated in MS Team\" width=\"1024\" height=\"287\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/Contacts-from-different-sources-in-MS-Teams-1024x287.png 1024w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/Contacts-from-different-sources-in-MS-Teams-300x84.png 300w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/Contacts-from-different-sources-in-MS-Teams-768x216.png 768w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/Contacts-from-different-sources-in-MS-Teams-1536x431.png 1536w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/Contacts-from-different-sources-in-MS-Teams-2048x575.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Implementation_Import_of_contacts_and_dynamic_updating\"><\/span>Implementation: Import of contacts and dynamic updating<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>After the initial meetings, the FirstAttribute team provided the client with a test account for my-IAM PeopleConnect.<\/p>\n<p>Prior to this, the external contacts were transferred from a CRM database of the customer to PeopleConnect. Approximately 17,000 contacts were initially imported for this purpose.<\/p>\n<p>As contact data is constantly updated in the source system, the customer uses PeopleConnect&#8217;s REST API to automatically synchronize the contact data.<\/p>\n<p>This means that the contacts are updated regularly and are quickly available for the respective teams in the company. A well-structured arrangement in tiles (similar to a business card) or a list view ensures clarity.<\/p>\n<p><img decoding=\"async\" class=\"imgshadow aligncenter wp-image-26485 size-large\" title=\"my-IAM PeopleConnect: Contacts from CRM system in MS Teams\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/my-IAM-PeopleConnect_Search-for-external-contacts-1024x592.png\" alt=\"my-IAM PeopleConnect: Contacts from CRM system in MS Teams\" width=\"1024\" height=\"592\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/my-IAM-PeopleConnect_Search-for-external-contacts-1024x592.png 1024w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/my-IAM-PeopleConnect_Search-for-external-contacts-300x174.png 300w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/my-IAM-PeopleConnect_Search-for-external-contacts-768x444.png 768w, https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/my-IAM-PeopleConnect_Search-for-external-contacts.png 1165w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><em>In my-IAM PeopleConnect, searching for an external partner company immediately brings up all the related contacts.<\/em><\/p>\n<p>In my-IAM PeopleConnect, numerous contact options are available to connect directly with a colleague or (external) contact.<\/p>\n<p>Data protection is also guaranteed with PeopleConnect. The data is subject to DSGVO-compliant hosting at the IT security-certified hyperscaler with data center in Germany (Frankfurt).<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Same_contacts_from_two_different_sources\"><\/span>Same contacts from two different sources<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>my-IAM PeopleConnect has the ability to work with the <strong>same contacts from different sources<\/strong>.<\/p>\n<p>In the case of our customer, new contact data is available in the CRM system only after about two weeks. However, they are often needed immediately.<\/p>\n<p>For this case, contacts are created manually in advance. <strong>If after a few weeks the contact appears from the CRM system, my-IAM PeopleConnect recognizes this automatically and replaces the manual contact with the automated one.<\/strong> This would also be possible with multiple sources containing the same contact data.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"User_feedback\"><\/span>User feedback<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>After several months of using PeopleConnect, users at the customer provided us with feedback on PeopleConnect. They particularly praised the clarity and easy findability of all contacts.<\/p>\n<p>Through close cooperation with the customer and good communication, the application was successfully launched on time.<\/p>\n<p><a href=\"https:\/\/my-iam.com\/en\/contact\/\">Contact us<\/a>, if you want to centralize your contacts in Microsoft Teams and learn more about my-IAM PeopleConnect.<\/p>\n<p><a href=\"https:\/\/my-iam.com\/en\/contact\/\"><button class=\"ButtonBeratung aligncenter\">Get in touch today<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A medium-sized company from Wiesbaden uses my-IAM PeopleConnect to provide contacts from the CRM system centrally in MS Teams. Through [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3214,3425,150,166],"tags":[3353,3351,3352],"class_list":["post-26472","post","type-post","status-publish","format-standard","hentry","category-microsoft-teams-en","category-my-iam-peopleconnect-2","category-news","category-software-en","tag-contact-management-en","tag-crm-system-en","tag-erp-system-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Case study: Use contacts from CRM system in MS Teams - my-IAM<\/title>\n<meta name=\"description\" content=\"Case study: A customer uses my-IAM PeopleConnect to make contacts from the CRM system available to all employees in MS Teams. Read more...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case study: Use contacts from CRM system in MS Teams - my-IAM\" \/>\n<meta property=\"og:description\" content=\"Case study: A customer uses my-IAM PeopleConnect to make contacts from the CRM system available to all employees in MS Teams. Read more...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/\" \/>\n<meta property=\"og:site_name\" content=\"my-IAM\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/firstattribute\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-12T06:30:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-10T15:05:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/Replacement-Skype-for-Business-with-MS-Teams-203x300.png\" \/>\n<meta name=\"author\" content=\"Sophia Tunui\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sophia Tunui\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/my-iam.com\\\/en\\\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/my-iam.com\\\/en\\\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\\\/\"},\"author\":{\"name\":\"Sophia Tunui\",\"@id\":\"https:\\\/\\\/my-iam.com\\\/de\\\/#\\\/schema\\\/person\\\/d6b8ee606d5147df1ed24cb2e2a0306b\"},\"headline\":\"Case study: PeopleConnect makes contacts from CRM system available in MS Teams\",\"datePublished\":\"2023-09-12T06:30:05+00:00\",\"dateModified\":\"2025-01-10T15:05:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/my-iam.com\\\/en\\\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\\\/\"},\"wordCount\":603,\"publisher\":{\"@id\":\"https:\\\/\\\/my-iam.com\\\/de\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/my-iam.com\\\/en\\\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/my-iam.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/Replacement-Skype-for-Business-with-MS-Teams-203x300.png\",\"keywords\":[\"Contact management\",\"CRM system\",\"ERP-System\"],\"articleSection\":[\"Microsoft Teams\",\"my-IAM PeopleConnect\",\"News\",\"Software\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/my-iam.com\\\/en\\\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\\\/\",\"url\":\"https:\\\/\\\/my-iam.com\\\/en\\\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\\\/\",\"name\":\"Case study: Use contacts from CRM system in MS Teams - my-IAM\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/my-iam.com\\\/de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/my-iam.com\\\/en\\\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/my-iam.com\\\/en\\\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/my-iam.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/Replacement-Skype-for-Business-with-MS-Teams-203x300.png\",\"datePublished\":\"2023-09-12T06:30:05+00:00\",\"dateModified\":\"2025-01-10T15:05:46+00:00\",\"description\":\"Case study: A customer uses my-IAM PeopleConnect to make contacts from the CRM system available to all employees in MS Teams. Read more...\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/my-iam.com\\\/en\\\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/my-iam.com\\\/en\\\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/my-iam.com\\\/en\\\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\\\/#primaryimage\",\"url\":\"https:\\\/\\\/my-iam.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/Replacement-Skype-for-Business-with-MS-Teams-203x300.png\",\"contentUrl\":\"https:\\\/\\\/my-iam.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/Replacement-Skype-for-Business-with-MS-Teams-203x300.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/my-iam.com\\\/en\\\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/my-iam.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Case study: PeopleConnect makes contacts from CRM system available in MS Teams\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/my-iam.com\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/my-iam.com\\\/de\\\/\",\"name\":\"my-IAM\",\"description\":\"Identity Access Management, Active Directory Spezialisten\",\"publisher\":{\"@id\":\"https:\\\/\\\/my-iam.com\\\/de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/my-iam.com\\\/de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/my-iam.com\\\/de\\\/#organization\",\"name\":\"my-IAM\",\"url\":\"https:\\\/\\\/my-iam.com\\\/de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/my-iam.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/my-iam.com\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/Logo-my-IAM-blau-512-150x150-2.png\",\"contentUrl\":\"https:\\\/\\\/my-iam.com\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/Logo-my-IAM-blau-512-150x150-2.png\",\"width\":200,\"height\":200,\"caption\":\"my-IAM\"},\"image\":{\"@id\":\"https:\\\/\\\/my-iam.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/firstattribute\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/my-iam.com\\\/de\\\/#\\\/schema\\\/person\\\/d6b8ee606d5147df1ed24cb2e2a0306b\",\"name\":\"Sophia Tunui\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Case study: Use contacts from CRM system in MS Teams - my-IAM","description":"Case study: A customer uses my-IAM PeopleConnect to make contacts from the CRM system available to all employees in MS Teams. Read more...","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/","og_locale":"en_US","og_type":"article","og_title":"Case study: Use contacts from CRM system in MS Teams - my-IAM","og_description":"Case study: A customer uses my-IAM PeopleConnect to make contacts from the CRM system available to all employees in MS Teams. Read more...","og_url":"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/","og_site_name":"my-IAM","article_publisher":"https:\/\/www.facebook.com\/firstattribute","article_published_time":"2023-09-12T06:30:05+00:00","article_modified_time":"2025-01-10T15:05:46+00:00","og_image":[{"url":"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/Replacement-Skype-for-Business-with-MS-Teams-203x300.png","type":"","width":"","height":""}],"author":"Sophia Tunui","twitter_misc":{"Written by":"Sophia Tunui","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/#article","isPartOf":{"@id":"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/"},"author":{"name":"Sophia Tunui","@id":"https:\/\/my-iam.com\/de\/#\/schema\/person\/d6b8ee606d5147df1ed24cb2e2a0306b"},"headline":"Case study: PeopleConnect makes contacts from CRM system available in MS Teams","datePublished":"2023-09-12T06:30:05+00:00","dateModified":"2025-01-10T15:05:46+00:00","mainEntityOfPage":{"@id":"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/"},"wordCount":603,"publisher":{"@id":"https:\/\/my-iam.com\/de\/#organization"},"image":{"@id":"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/#primaryimage"},"thumbnailUrl":"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/Replacement-Skype-for-Business-with-MS-Teams-203x300.png","keywords":["Contact management","CRM system","ERP-System"],"articleSection":["Microsoft Teams","my-IAM PeopleConnect","News","Software"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/","url":"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/","name":"Case study: Use contacts from CRM system in MS Teams - my-IAM","isPartOf":{"@id":"https:\/\/my-iam.com\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/#primaryimage"},"image":{"@id":"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/#primaryimage"},"thumbnailUrl":"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/Replacement-Skype-for-Business-with-MS-Teams-203x300.png","datePublished":"2023-09-12T06:30:05+00:00","dateModified":"2025-01-10T15:05:46+00:00","description":"Case study: A customer uses my-IAM PeopleConnect to make contacts from the CRM system available to all employees in MS Teams. Read more...","breadcrumb":{"@id":"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/#primaryimage","url":"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/Replacement-Skype-for-Business-with-MS-Teams-203x300.png","contentUrl":"https:\/\/my-iam.com\/wp-content\/uploads\/2023\/09\/Replacement-Skype-for-Business-with-MS-Teams-203x300.png"},{"@type":"BreadcrumbList","@id":"https:\/\/my-iam.com\/en\/case-study-peopleconnect-makes-contacts-from-crm-system-available-in-ms-teams\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/my-iam.com\/en\/"},{"@type":"ListItem","position":2,"name":"Case study: PeopleConnect makes contacts from CRM system available in MS Teams"}]},{"@type":"WebSite","@id":"https:\/\/my-iam.com\/de\/#website","url":"https:\/\/my-iam.com\/de\/","name":"my-IAM","description":"Identity Access Management, Active Directory Spezialisten","publisher":{"@id":"https:\/\/my-iam.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/my-iam.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/my-iam.com\/de\/#organization","name":"my-IAM","url":"https:\/\/my-iam.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/my-iam.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/my-iam.com\/wp-content\/uploads\/2021\/07\/Logo-my-IAM-blau-512-150x150-2.png","contentUrl":"https:\/\/my-iam.com\/wp-content\/uploads\/2021\/07\/Logo-my-IAM-blau-512-150x150-2.png","width":200,"height":200,"caption":"my-IAM"},"image":{"@id":"https:\/\/my-iam.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/firstattribute"]},{"@type":"Person","@id":"https:\/\/my-iam.com\/de\/#\/schema\/person\/d6b8ee606d5147df1ed24cb2e2a0306b","name":"Sophia Tunui"}]}},"_links":{"self":[{"href":"https:\/\/my-iam.com\/en\/wp-json\/wp\/v2\/posts\/26472","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/my-iam.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/my-iam.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/my-iam.com\/en\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/my-iam.com\/en\/wp-json\/wp\/v2\/comments?post=26472"}],"version-history":[{"count":5,"href":"https:\/\/my-iam.com\/en\/wp-json\/wp\/v2\/posts\/26472\/revisions"}],"predecessor-version":[{"id":29473,"href":"https:\/\/my-iam.com\/en\/wp-json\/wp\/v2\/posts\/26472\/revisions\/29473"}],"wp:attachment":[{"href":"https:\/\/my-iam.com\/en\/wp-json\/wp\/v2\/media?parent=26472"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/my-iam.com\/en\/wp-json\/wp\/v2\/categories?post=26472"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/my-iam.com\/en\/wp-json\/wp\/v2\/tags?post=26472"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}