{"id":29747,"date":"2025-05-07T16:31:12","date_gmt":"2025-05-07T14:31:12","guid":{"rendered":"https:\/\/my-iam.com\/?p=29747"},"modified":"2025-06-26T12:22:49","modified_gmt":"2025-06-26T10:22:49","slug":"how-to-improve-microsoft-365-people-search","status":"publish","type":"post","link":"https:\/\/my-iam.com\/en\/how-to-improve-microsoft-365-people-search\/","title":{"rendered":"How to improve Microsoft 365 People Search"},"content":{"rendered":"<p>Microsoft 365 people search not working?<\/span> Employees are looking for people with specific skills, experience, and interests \u2013 not just contact details. They want to know:<\/p>\n<p><strong>Who can help me with my project?<\/strong><\/p>\n<p style=\"text-align: right;\"><strong>Who has expertise in a specific topic?<\/strong><\/p>\n<p>The Microsoft 365 people search often fails to deliver useful results. Although it includes profile fields like &#8220;About me,&#8221; &#8220;Skills,&#8221; and &#8220;Ask me about,&#8221; this information is difficult to access. The search function is not intuitive, lacks accuracy, and rarely provides the details users are actually looking for.<\/p>\n<div style=\"background-color: #eff5ff; padding: 16px; border-left: 4px solid #002D73; margin: 24px 0;\"><strong>\ud83d\udc49 Tip:<\/strong> Don\u2019t just search \u2013 actually <strong>find<\/strong> what you\u2019re looking for! Try <a href=\"https:\/\/my-iam.com\/en\/peopleconnect\/\" target=\"_blank\" rel=\"noopener\">my-IAM PeopleConnect<\/a> \u2013 the smart alternative to Microsoft 365 people search.<\/p>\n<p style=\"text-align: center;\"><a style=\"display: inline-block; background-color: #002d73; color: white; padding: 8px 16px; margin-top: 8px; text-decoration: none; border-radius: 4px;\" href=\"https:\/\/my-iam.com\/en\/peopleconnect\/\" target=\"_blank\" rel=\"noopener\">Try PeopleConnect now<\/a><\/p>\n<\/div>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Index<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/my-iam.com\/en\/how-to-improve-microsoft-365-people-search\/#Where_can_I_find_information_about_my_colleagues_in_Microsoft_365\" >Where can I find information about my colleagues in Microsoft 365?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/my-iam.com\/en\/how-to-improve-microsoft-365-people-search\/#The_limitations_at_a_glance\" >The limitations at a glance:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/my-iam.com\/en\/how-to-improve-microsoft-365-people-search\/#Reality_check_How_it_works_in_practice\" >Reality check: How it works in practice<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/my-iam.com\/en\/how-to-improve-microsoft-365-people-search\/#Maintaining_your_own_profile_information\" >Maintaining your own profile information<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/my-iam.com\/en\/how-to-improve-microsoft-365-people-search\/#The_solution_my-IAM_PeopleConnect_%E2%80%93_A_new_way_to_find_contacts_and_connect\" >The solution: my-IAM PeopleConnect \u2013 A new way to find contacts and connect<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/my-iam.com\/en\/how-to-improve-microsoft-365-people-search\/#Up-to-date_information_from_all_sources\" >Up-to-date information from all sources<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/my-iam.com\/en\/how-to-improve-microsoft-365-people-search\/#Smart_Search_That_Truly_Understands_What_Youre_Looking_For\" >Smart Search That Truly Understands What You\u2019re Looking For<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/my-iam.com\/en\/how-to-improve-microsoft-365-people-search\/#Integration_in_Microsoft_Teams_%E2%80%93_Right_where_the_work_happens\" >Integration in Microsoft Teams \u2013 Right where the work happens<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/my-iam.com\/en\/how-to-improve-microsoft-365-people-search\/#Conclusion_%E2%80%93_Search_Better_Find_More\" >Conclusion \u2013 Search Better, Find More<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/my-iam.com\/en\/how-to-improve-microsoft-365-people-search\/#What_is_the_my-IAM_Platform\" >What is the my-IAM Platform?<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Where_can_I_find_information_about_my_colleagues_in_Microsoft_365\"><\/span>Where can I find information about my colleagues in Microsoft 365?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Phone numbers or email addresses are easy to find \u2013 whether in Outlook, Teams, or (more complicated) via m365.cloud.microsoft.<\/p>\n<p>But what if you want to know more? For example: What skills does someone have? What are they currently working on? What\u2019s written in the \u201cAbout me\u201d profile field?<\/p>\n<p>Such information <strong>does exist<\/strong> \u2013 but it\u2019s well hidden.<\/p>\n<p>You have to go through m365.cloud.microsoft to find it. Start by using the search bar to look for someone, a skill, or a project \u2013 for example, PowerShell. Unfortunately, you won\u2019t get any meaningful results. The system only searches for <strong>files<\/strong>. But what we actually want is a person who can help us.<\/p>\n<div id=\"attachment_29713\" style=\"width: 485px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-29713\" class=\"wp-image-29713\" title=\"Microsoft 365 prioritizes files in search\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Microsoft-M365-Cloud.png\" alt=\"Microsoft 365 prioritizes files in search\" width=\"475\" height=\"210\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Microsoft-M365-Cloud.png 1208w, https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Microsoft-M365-Cloud-300x133.png 300w, https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Microsoft-M365-Cloud-1024x453.png 1024w, https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Microsoft-M365-Cloud-768x339.png 768w\" sizes=\"(max-width: 475px) 100vw, 475px\" \/><p id=\"caption-attachment-29713\" class=\"wp-caption-text\">The search in m365.cloud.microsoft initially focuses on files. Searching for people is not possible at first.<\/p><\/div>\n<p>Only after performing an initial search will you see various filters appear below the search bar. One of them is \u201c<strong>People<\/strong>.\u201d You have to click this filter to display people who, for example, have PowerShell skills.<\/p>\n<div id=\"attachment_29742\" style=\"width: 978px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-29742\" class=\"wp-image-29742 size-full\" title=\"Microsoft 365 People Search with Filter\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Filter-Personen-verwenden-1.png\" alt=\"Microsoft 365 People Search with Filter\" width=\"968\" height=\"264\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Filter-Personen-verwenden-1.png 968w, https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Filter-Personen-verwenden-1-300x82.png 300w, https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Filter-Personen-verwenden-1-768x209.png 768w\" sizes=\"(max-width: 968px) 100vw, 968px\" \/><p id=\"caption-attachment-29742\" class=\"wp-caption-text\">The &#8220;People&#8221; filter in m365.cloud.microsoft is hard to find.<\/p><\/div>\n<p>It\u2019s time-consuming \u2013 and far from intuitive.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"The_limitations_at_a_glance\"><\/span>The limitations at a glance:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Only basic information like name, position, and department is directly visible<\/li>\n<li>&#8220;About me&#8221; texts or skills are rarely shown<\/li>\n<li>The search function is not smart \u2013 it hardly understands what you\u2019re really looking for<\/li>\n<li>Data maintenance is up to employees themselves \u2013 and often not up to date<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Reality_check_How_it_works_in_practice\"><\/span>Reality check: How it works in practice<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Example: Max Muster is a React developer working on the \u201cPilot\u201d project. John Smith is looking for exactly this expertise for a new initiative. To find Max, John must know that he needs to switch to \u201cPeople\u201d in the Microsoft 365 search and specifically search for \u201cReact.\u201d<\/p>\n<p>And even then: <strong>Max will only be found if his profile is complete and up to date<\/strong>.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Maintaining_your_own_profile_information\"><\/span>Maintaining your own profile information<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>How can we\u2014or Max\u2014actually maintain our skills or \u201cAbout me\u201d information? If you are currently searching, you can simply look yourself up and open your profile. Then, click \u201cUpdate profile\u201d and change your data under \u201cInfo.\u201d<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-29720\" title=\"Maintain your own profile information in Microsoft 365 People Search\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Eigene-Profil-pflegen.png\" alt=\"Maintain your own profile information in Microsoft 365 People Search\" width=\"893\" height=\"172\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Eigene-Profil-pflegen.png 1537w, https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Eigene-Profil-pflegen-300x58.png 300w, https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Eigene-Profil-pflegen-1024x197.png 1024w, https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Eigene-Profil-pflegen-768x148.png 768w\" sizes=\"(max-width: 893px) 100vw, 893px\" \/><\/p>\n<p>If this is <strong>not<\/strong> possible, the IT department has restricted it for various reasons.<\/p>\n<p>In summary, there are currently no truly effective alternatives for more refined, detailed people searches in Microsoft 365.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_solution_my-IAM_PeopleConnect_%E2%80%93_A_new_way_to_find_contacts_and_connect\"><\/span>The solution: my-IAM PeopleConnect \u2013 A new way to find contacts and connect<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Microsoft 365 excels at collaboration. But as you&#8217;ve seen, it reaches its limits when it comes to targeted searches for skills, project knowledge, or interests.<\/p>\n<p><strong>This is where my-IAM PeopleConnect comes in.<\/strong><\/p>\n<p><a href=\"https:\/\/my-iam.com\/en\/peopleconnect\/\">PeopleConnect<\/a> is a powerful platform for contact management with smart search capabilities. It brings together data from various sources and presents it clearly in a user-friendly interface. The result is a complete, searchable profile of your employees and external partners. Not just name and role, but also skills, project involvement, experience, and individual strengths are part of the user profile.<\/p>\n<div style=\"width: 1750px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-29747-1\" width=\"1750\" height=\"814\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/webm\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Search-for-Powershell-Expert-in-PeopleConnect-.webm?_=1\" \/><a href=\"https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Search-for-Powershell-Expert-in-PeopleConnect-.webm\">https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Search-for-Powershell-Expert-in-PeopleConnect-.webm<\/a><\/video><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Up-to-date_information_from_all_sources\"><\/span>Up-to-date information from all sources<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Whether from Microsoft 365, SAP SuccessFactors, DATEV, internal databases, or Excel files \u2013 PeopleConnect centrally consolidates contact information from many sources.<\/p>\n<p>Data can be imported automatically or manually. Custom fields like &#8220;Projects,&#8221; &#8220;Roles,&#8221; &#8220;Regions,&#8221; &#8220;Languages,&#8221; or &#8220;Certificates&#8221; can be created and searched as needed.<\/p>\n<p>In Max\u2019s case, this means he doesn&#8217;t necessarily have to manually maintain his information everywhere. His data can be imported via CSV or synchronized directly into PeopleConnect.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-29753\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Screenshot-2025-05-06-091005.png\" alt=\"import contact per CSV\" width=\"1499\" height=\"498\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Screenshot-2025-05-06-091005.png 1499w, https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Screenshot-2025-05-06-091005-300x100.png 300w, https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Screenshot-2025-05-06-091005-1024x340.png 1024w, https:\/\/my-iam.com\/wp-content\/uploads\/2025\/05\/Screenshot-2025-05-06-091005-768x255.png 768w\" sizes=\"(max-width: 1499px) 100vw, 1499px\" \/><\/p>\n<p>Anyone searching for the project &#8220;TaskPilot&#8221; will immediately find Max, his role, and the entire team.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Smart_Search_That_Truly_Understands_What_Youre_Looking_For\"><\/span>Smart Search That Truly Understands What You\u2019re Looking For<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Unlike the standard <a href=\"https:\/\/support.microsoft.com\/en-us\/office\/find-people-and-contacts-f868749b-31a4-4fba-a936-b778cbb8f1cb\">Microsoft 365 people search<\/a>, which mostly relies on basic fields like name or department, PeopleConnect offers a <strong>context-aware, intelligent search function<\/strong>:<\/p>\n<ul>\n<li>Employees can search by <strong>skills, tools, projects, topics, or interests<\/strong><\/li>\n<li>The search bar also recognizes incomplete terms<\/li>\n<li>Search results immediately show relevant people \u2013 including contact details, roles, and additional info<\/li>\n<li>External contacts (e.g., partners or service providers) can also be included and searched<\/li>\n<\/ul>\n<p><strong>Real-life example: A team lead is planning a trade show booth and wants to know which supplier has previously worked on similar projects in the company. To find this out, they search internally for terms like \u201ctrade show construction\u201d or \u201csound technology\u201d to identify experienced suppliers.<\/strong><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Integration_in_Microsoft_Teams_%E2%80%93_Right_where_the_work_happens\"><\/span>Integration in Microsoft Teams \u2013 Right where the work happens<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Another highlight of PeopleConnect: The solution can be <strong>directly integrated into Microsoft Teams<\/strong>. Employees don\u2019t have to switch between tools or open separate applications.<br \/>\nThe contact and profile search is <strong>available right where communication happens<\/strong> \u2013 in chats, meetings, channels, or directly via the Teams sidebar.<\/p>\n<p>This boosts:<\/p>\n<ul>\n<li><strong>Usage<\/strong> (because the solution is present in everyday workflows)<\/li>\n<li><strong>Adoption<\/strong> (because no training is needed)<\/li>\n<li><strong>Efficiency<\/strong> (because information is found immediately)<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion_%E2%80%93_Search_Better_Find_More\"><\/span>Conclusion \u2013 Search Better, Find More<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Microsoft 365 shows contacts. PeopleConnect shows people. \ud83d\udc49 Experience a new way of people search with <a class=\"\" href=\"https:\/\/my-iam.com\/en\/peopleconnect\/\" target=\"_new\" rel=\"noopener\" data-start=\"3066\" data-end=\"3119\">PeopleConnect<\/a>!<\/p>\n<p>With cross-system data collection, intelligent search, and Teams integration, finding employees finally becomes easy, fast, and reliable.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_is_the_my-IAM_Platform\"><\/span>What is the my-IAM Platform?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignleft wp-image-28423\" title=\"my-IAM platform\" src=\"https:\/\/my-iam.com\/wp-content\/uploads\/2024\/08\/my-IAM-platform-logo-210x300.png\" alt=\"my-IAM platform\" width=\"110\" height=\"157\" srcset=\"https:\/\/my-iam.com\/wp-content\/uploads\/2024\/08\/my-IAM-platform-logo-210x300.png 210w, https:\/\/my-iam.com\/wp-content\/uploads\/2024\/08\/my-IAM-platform-logo.png 491w\" sizes=\"(max-width: 110px) 100vw, 110px\" \/>The my-IAM platform unifies all identities from various source systems and makes them usable for all kinds of applications and apps. In addition to the Teams-integrated app <a href=\"https:\/\/my-iam.com\/en\/peopleconnect\/\">my-IAM PeopleConnect<\/a>, it includes the business services <a href=\"https:\/\/my-iam.com\/en\/realidentity\/\">my-IAM RealIdentity<\/a> and <a href=\"https:\/\/my-iam.com\/en\/realgroup\/\">my-IAM RealGroup<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft 365 people search not working? Employees are looking for people with specific skills, experience, and interests \u2013 not just [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3425],"tags":[],"class_list":["post-29747","post","type-post","status-publish","format-standard","hentry","category-my-iam-peopleconnect-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to improve Microsoft 365 People Search - my-IAM<\/title>\n<meta name=\"description\" content=\"Is Microsoft 365 People Search falling short? 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