5 important functions your contact management system needs
Find the right person anytime, anywhere—whether you’re at the office, working remotely, or on the go—regardless of your device (PC, laptop, smartphone) or the system you’re using (email client, MS Teams, web browser). Your chosen contact management solution should adapt to your individual situation, not the other way around.
However, in reality, things often look different: identities are spread across various systems and are difficult to access. This fragmentation leads to so-called data silos, which act as isolated points, hindering seamless work and access to critical information. To work efficiently, we need a solution that connects these silos.
Index
Centralize Contact Management
A modern contact management solution should be able to unite all your contacts in one place. This means that information from different systems (AD, Entra ID, CRM systems, etc.) must be centrally managed and immediately available.
my-IAM PeopleConnect offers exactly this functionality. It aggregates data from various sources and presents them in a user-friendly interface. To make contact management even easier, PeopleConnect can be seamlessly integrated into your collaboration solutions.
PeopleConnect can be integrated with:
- directly in MS Teams
- as a standalone web application
- in Outlook
- as a mobile app
By integrating into popular collaboration solutions, contact management is simplified and quick access to this data is ensured. This eliminates media disruptions and the need to constantly switch between different applications.
Quick Access with Mobile Apps
If you’re often on the move, you need quick access to contact information. An effective solution should also offer mobile apps that bring together all identities—from customers to partners— from various source systems. This way, you always have everything important at hand.
The PeopleConnect app provides quick access to all contacts, allowing you to work efficiently on the go without needing to switch between different systems.
Provide Various Contact Options
The ability to communicate directly from a contact is essential. Whether it’s phone calls, emails, or video calls, all options should be available immediately. With PeopleConnect, you can communicate directly from the app without switching between different applications.
Smart Search
A powerful search function is crucial for effective contact management. It should allow you to quickly find the needed contact details and organizational information.
PeopleConnect offers an intelligent search function that helps you easily find relevant information and navigate through the information landscape.
Permissions – Granular Access Controls
An effective identity management system should set clear rules for data access. It is important for companies to precisely define which identities employees are allowed to access.
For example, the marketing director has permission to view the phone numbers of their team members, while a user in the finance department can only see contacts within their department. This flexibility ensures that sensitive information remains protected.
Conclusion
To make contact management systems as effective as possible, they must unite all sources from which identities originate and make them quickly accessible in one interface.
my-IAM People Connect offers a global identity, lists with innovative search, and a modern interface to make collaboration between data silos easier.
You can also reach our team by phone at
+49 89 215 442 40.
More About the my-IAM Platform
The my-IAM platform unites all identities from different source systems and makes them usable for any type of application and app. In addition to the Teams-integrated app my-IAM PeopleConnect, it includes the business services my-IAM RealIdentity and my-IAM RealGroup.
